But now, when I try to play these videos from Gallery on my phone, it says, ‘Can’t play video.’ Please help.’ ‘A few days back, I recorded some important videos with my Samsung smartphone for a project. How to Fix Videos Not Playing On Android phone.If the phone has no issues, install the next app and retest. Restore one app at a time and use the phone for a while. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, be sure you don't copy all apps.If the phone doesn't finish rebooting, press and hold the Power button until the screen turns dark, then release it to power up normally.

Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.Īllow several minutes for the reboot to complete.Use Volume buttons to scroll to Factory data reset, then press the Power button to select it.Īllow several seconds for the reset to complete.Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.If you see an Android robot with a red exclamation mark, press and hold the Power button and, while holding it down, press and release the Volume up button.Press the Power button to restart in Recovery mode.Press the Volume Down button until you see Recovery mode.Press and hold the Volume Down button and the Power button at the same time until the phone turns on.When using this feature everything is deleted from the device.If you have recently reset the password, power up the locked phone in an area with Wi-Fi or data service, and enter the new password. If you don’t know the Gmail address and password, visit “Need help?”.

Before proceeding with an External Reset ensure you know your Gmail address and password.

If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset. (Note: You will be able to enter your Gmail account later and reinstall your applications). This will ensure applications are not automatically downloaded. Tip: After power up we recommend you do NOT enter a Gmail account.

App settings and data (including text messages).

Resetting your phone erases all data and brings it back to out-of-the-box condition. Contact Us My Products Sign in How do I reset my moto phone ?

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